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Roles and Responsibilities
. Perform Desktop Support services to users
. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
. Perform imaging/re-imaging
. Perform asset inventories
. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
. Updates Incident records
. Creates and updates work instructions (where necessary)
. Document standards and procedures (where necessary)
Requirements
. Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
. Clear Spoken & Written English.
. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
. Demonstrate knowledge in the support of workstations, and related components
. Good verbal and written communication skills
. Good coordination skills
. Ability to prioritize effectively and work with a sense of urgency
. Effectively communicates with teammates and managers.
Job ID: 148438029
Skills:
Windows, Microsoft Office, Desktop Support, System Configuration, Microsoft Office, Troubleshooting
Skills:
desktop imaging , Microsoft 365, Azure Ad, Software distribution services, Incident handling services, Network access control support, Desktop operating systems, Patch management services, Microsoft Teams with VOIP support, VPN client for remote access, Endpoint security protection services, Printers and multi-functional copiers, Cybersecurity related software, Multi-factor authentication management
Skills:
Microsoft Office 365, Itil Foundation, Microsoft 365 Certified Fundamentals MS-900, Microsoft Windows 10, Google IT Support Professional Certificate
Skills:
Mobileiron, Desktop support, Mcafee, Dns, Network Troubleshooting, Power Excel, tracert, Microsoft Windows, latest Windows OS, Microsoft Applications, AD group policy, Telnet, Microsoft Office Suite, proxy setting
Skills:
Mobileiron, Desktop support, Printers, Network Troubleshooting, Power Excel, scanners, iPads, MAC based desktops, BCP exercises, Microsoft Windows, Data removal, Hard disk disposal procedures, Microsoft Applications, Notebooks, AD group policy, Microsoft Office Suite, Proxy setting
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