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Responsibilities
. Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
. Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components.
. Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
. Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer's users.
. Perform data removal from hard disk by following Customer's Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
. Manage 3rd party vendors - liaison for queries, escalation, problem determination and resolution, and MAC - move, add and change
. Provide MAC support (move, add and changes) for IT infrastructure services.
. Provide desktop software support to configure / troubleshoot Microsoft Office suite / in house application
. Provide desktop support for BCP and BCP exercises.
. Printer Maintenance (Comprehensive includes Maintenance Kit)
Requirements
. Min 2.5 years of experience in administration and support of Desktop support.
. Good communication skills.
. Experience with End-users computing environment and desktop support workflow.
. Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
. Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
. Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
Licence no: 12C6060
Job ID: 149007025
Skills:
Windows, Microsoft Office, Desktop Support, System Configuration, Microsoft Office, Troubleshooting
Skills:
desktop imaging , Microsoft 365, Azure Ad, Software distribution services, Incident handling services, Network access control support, Desktop operating systems, Patch management services, Microsoft Teams with VOIP support, VPN client for remote access, Endpoint security protection services, Printers and multi-functional copiers, Cybersecurity related software, Multi-factor authentication management
Skills:
Microsoft Office 365, Itil Foundation, Microsoft 365 Certified Fundamentals MS-900, Microsoft Windows 10, Google IT Support Professional Certificate
Skills:
Microsoft Office, Lan, Microsoft Windows, Microsoft Teams, Wi-Fi, IT ticketing systems, Active Directory, VPN connectivity
Skills:
Mobileiron, Desktop support, Printers, Network Troubleshooting, Power Excel, scanners, iPads, MAC based desktops, BCP exercises, Microsoft Windows, Data removal, Hard disk disposal procedures, Microsoft Applications, Notebooks, AD group policy, Microsoft Office Suite, Proxy setting
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