Desktop Support Engineer

Requirement to support:

. Desktops and laptops including monitors, keyboards, mouse,webcams etc.

. Desktop operating systems

. Printers and multi-functional copiers

. Commercially off the shelf applications for office automation such as Microsoft 365

. Customer's enterprise business applications

. Cybersecurity related software

. Meeting Room equipment for Teams/Zoom meetings

. Mobile devices such as smartphones and tablets

. IP phones

. VPN client for remote access

. Virtual Desktop Infrastructure (VDI) Responsibility

. Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs.

. Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs.

. On-site service counter

. Desk side support

. Premium service support for VIPs

. Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room

. Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow

. Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices

. Endpoint security protection services

. Network access control support services

. Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management

. Mobile device management (MDM) services

. Microsoft Teams with VOIP support for softphone &handphone

. Desktop Imaging