Desktop Support Engineer

Key Deliverables:

• Act as the point of contact for service users to diagnose and resolve issues.
• Categorize and record queries, providing timely solutions.
• Provide essential online security advice and support.
• Ensure effective handling of incidents and service requests, following agreed procedures.

Role Responsibilities:

• Monitor issues from start to resolution, escalating as needed.
• Advise users on the appropriate course of action.
• Log incidents and service requests and maintain relevant records.
• Track reliability data for services and improve the resolution process.