Desktop Support Engineer
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Job Summary
We are seeking a Desktop Support Engineer L1 to provide first-level technical support to end users. The candidate will be responsible for troubleshooting hardware, software, network, and IT-related issues, ensuring smooth day-to-day operations and delivering excellent customer service.
Key Responsibilities
Provide first-level technical support for desktops, laptops, printers, and peripheral devices.
Install, configure, and troubleshoot Windows operating systems and standard software applications.
Respond to IT support requests via ticketing systems, email, phone, or walk-ins.
Diagnose and resolve hardware, software, and network connectivity issues.
Configure and support Microsoft Outlook, Office 365, Teams, and other business applications.
Assist users with password resets, account unlocks, and Active Directory-related requests.
Install and maintain antivirus software and security updates.
Support onboarding and offboarding activities, including system setup and asset allocation.
Maintain IT asset inventory and documentation.
Escalate unresolved issues to higher-level support teams as required.
Follow IT policies, procedures, and service level agreements (SLAs).
Position- Service Desk Engineer - L1
Experience - 0 - 2 Years
Location- bangalore
DS Infotech
Job ID: 152073027
Skills:
Itsm, Outlook, Dns, Microsoft Intune, DHCP, Azure Ad, Windows Administration, Lan, Entra ID, Wi-Fi, Active Directory, Microsoft 365 administration, OneDrive, Sharepoint, Teams
Skills:
Servicenow, BMC Remedy, Microsoft Office 365, Outlook, Desktop Troubleshooting, Vpn, Windows 10, audio-video conferencing, Active Directory, Jira Service Management, meeting room technologies, ManageEngine, Teams, end-user support
Skills:
Microsoft Active Directory, Ms Office 365, Gpos, Cisco Jabber, Enterprise encryption solutions, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10
Skills:
Windows OS, Hardware Troubleshooting, Networking Basics, Vpn Configuration, Microsoft Office, Customer Service
Skills:
ticketing systems , system imaging , Windows OS, Networking Basics, Hardware Troubleshooting, Remote Support, Office 365, Virus Removal, Backup Solutions, Active Directory
