Itsm, Outlook, Dns, Microsoft Intune, DHCP, Azure Ad, Windows Administration, Lan, Entra ID, Wi-Fi, Active Directory, Microsoft 365 administration, OneDrive, Sharepoint, Teams

Servicenow, BMC Remedy, Microsoft Office 365, Outlook, Desktop Troubleshooting, Vpn, Windows 10, audio-video conferencing, Active Directory, Jira Service Management, meeting room technologies, ManageEngine, Teams, end-user support

Microsoft Active Directory, Ms Office 365, Gpos, Cisco Jabber, Enterprise encryption solutions, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10

Windows OS, Hardware Troubleshooting, Networking Basics, Vpn Configuration, Microsoft Office, Customer Service

ticketing systems , system imaging , Windows OS, Networking Basics, Hardware Troubleshooting, Remote Support, Office 365, Virus Removal, Backup Solutions, Active Directory

ticketing systems , Windows OS, Hardware Troubleshooting, Networking Basics, Remote Support, Ms Office