Desktop Support Engineer

Experience diagnosing and troubleshooting basic hardware and software issues on laptops. Experience in Raising tickets with Lenovo/Dell Technical Support team for in-warranty hardware issues. Providing End User Support and Remote Support. Experience with remote desktop applications and remote troubleshooting techniques. Desktop Support up to End User Level including Hardware, Software and Networking Problems. Troubleshooting laptop OS issues. Installation and configuration of operating Systems such as Windows 10. Configuration & Troubleshooting of Outlook Issues. Installation &troubleshooting ofLocal and Network Printers. Troubleshooting network connectivity in a LAN/WAN environment. Knowledge on VPN client installation and troubleshooting. Knowledge on vendor management and asset manage