Desktop Support Engineer

Key Responsibilities

• Provide first-level and second-level support for IT infrastructure, including desktops, laptops, printers, and peripherals
• Install, configure, and maintain operating systems, applications, and IT hardware
• Monitor and troubleshoot network, system, and connectivity issues
• Coordinate with vendors and internal teams for issue resolution and maintenance activities
• Ensure timely resolution of IT tickets and adherence to service-level agreements
• Perform regular system checks, updates, and preventive maintenance
• Maintain documentation related to IT assets, incidents, and support activities
• Support users across shifts and be available to work in rotational or night shifts as required

Eligibility Criteria

• Minimum graduation in any discipline
• Diploma or certification in IT, networking, or related fields preferred
• Minimum 2 years of experience in IT infrastructure or technical support roles
• Age between 26 to 30 years