Job description
- Ambitious and self-motivated individual with 3-4 years of professional experience, excellent knowledge of Order Management and Supply chain. Proven track record in exceeding goals and objectives within rapid changing environment.
Key Responsibilities and Accountabilities:
- Execution of high-quality Solution Orders in Oracle.
- Monitoring order inflow and clear within specified order booking TAT.
- Liaison with Sales, Solution, Bidding, Project, Finance and other Cross Functional Teams for necessary approvals and dependency clearance.
- Association with customers for conversion of orders, issuing proforma invoices and order acknowledgement.
- Respond to customer queries and complaints within specified TAT.
- Maintaining Order booking TAT.
- Ensure Zero order booking error.
- Ensure order accuracy and efficiency.
- Ensure 100% Compliance on audit.
- Ensures internal and external customer satisfaction through the effective execution of customer orders.
- Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution.
- Manage daily revenue management and report progress and achievement.
- Manage metrics to capture operational productivity focused on business volume, business value and velocity of operational execution.
- Plan and execute monthly business reviews to report progress and providing insight into operations.
- Understand the business needs and drive the team to present meaningful and accurate reports and dashboards
- Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management.
- Identifies areas of concerns and opportunities for performance improvements.
- Ensure weekly review with stake holders such as Sales heads, Project leads, Bid and Factory for advance planning of material for Projects.
- Weekly/Monthly review mechanism with teams on business target, team s performance and discuss RCA for the failures.
Skills Required:
- Order management and supply chain systems/tools expertise in Oracle.
- Expertise in MIS reporting.
- Expertise in GST/customs duty regime.
- Good written and Oral communication skills.
- Proficient in MS Office applications, such as Word, Excel, PowerPoint, Graphs.
- Fast learner and adapt well to change.
- Proactive and self-motivated.
- Work effectively with diverse groups of people.
- Ability to self-motivate and multi-task and work independently or within a team.
- Analytical skill set and ability to interact with any level within an organization.
