Job Description
About Olyv
Olyv is India's fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.
Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google's Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.
Role: Deputy Manager – Collections
Experience: 1–3 Years
Location: Bengaluru
Role Overview
The Deputy Manager – Collections will be responsible for supporting collections operations, improving recovery performance, and ensuring smooth functioning of the tele-calling/in-house collections team.
Key Responsibilities
Drive collections performance and reduce delinquency across assigned portfolio
Manage and support tele-calling/in-house collections team
Monitor daily performance and ensure targets are met
Handle escalations and high-risk customer accounts
Conduct regular team reviews and provide performance feedback
Analyze MIS reports and identify improvement areas
Ensure adherence to compliance and internal processes
Coordinate with cross-functional teams for case resolution
Eligibility Criteria
1–3 Years Of Experience In Collections (NBFC/Fintech Preferred)
Strong communication and negotiation skills
Basic team handling exposure preferred
Target-driven and problem-solving mindset
