Job Title: Deputy General Manager – Administration & Facilities
Location: Mumbai
Role Overview
The Role involves closely supporting the Promoter's Office, including management of Events & high-level coordination requirements. This position requires strong operational excellence, vendor management expertise and the ability to deliver premium service standards aligned with leadership expectations.
Key Responsibilities
1. Close coordination with the Promoter
- Oversee operations
- Maintenance, and upkeep of Promoter property at Mahabaleshwar
- Manage end-to-end requirements including events
- Supervise renovation projects, interior upkeep, and vendor coordination for Promoters properties.
- Monitor budgets, expenses, and optimal utilization of assets.
- Ensure high standards of privacy, discretion, and service excellence.
2. Event Management
- Plan and execute corporate events, leadership meetings, and special functions.
- Manage end-to-end logistics including venue, vendors, travel, and hospitality.
- Ensure seamless on-ground execution and superior experience for senior leadership and key stakeholders.
3. Inventory & Asset Management
- Maintain centralized tracking of assets, equipment, and high-value items.
- Ensure proper documentation, periodic audits, and lifecycle management.
- Implement systems for asset control, tracking, and reporting.
4. Hospitality & Cafeteria Management
- Oversee cafeteria operations across multiple office locations.
- Manage catering vendors, contracts, menu planning, and service quality.
- Ensure adherence to food safety, hygiene, and regulatory standards.
- Monitor kitchen operations, equipment maintenance, and vendor performance.
- Plan and manage operational and capital expenditure budgets.
5. Facility Management
- Lead maintenance and upkeep of office facilities to ensure efficiency and uptime.
- Ensure compliance with statutory, health, and safety regulations.
- Manage facility vendors and service providers for quality and cost optimization.
- Develop and control facility budgets and cost-saving initiatives.
6. Guest House Management
- Oversee operations and maintenance of company guest houses across locations.
- Manage room allocation, inventory, and service standardization.
- Track expenses and ensure efficient utilization of resources.
7. Office Administration
- Develop and implement administrative policies, SOPs, and best practices.
- Support new office setup projects including planning, design coordination, and operational readiness.
- Ensure upkeep of office premises, including VIP and critical areas.
8. General Administration
- Manage corporate hospitality assets and external partnerships.
- Drive employee engagement initiatives and large-scale organizational events.
- Lead contract negotiations, vendor selection, and agreement management.
Key Requirements
- Education: Graduate/Postgraduate in Hospitality or related field
- Experience: 12–18 years in hotel industry
- Proven experience in managing promoter/family office requirements is highly preferred
- Strong vendor management and negotiation skills
- Experience handling multi-location operations
- High level of discretion, integrity, and professionalism
- Strong leadership, planning, and execution capabilities
Key Competencies
- Operational Excellence
- Stakeholder Management (including senior leadership)
- Vendor & Contract Management
- Budgeting & Cost Control
- Problem Solving & Decision Making
- Attention to Detail and Service Orientation
