Demand Manager

We are looking for a seasoned Senior Demand Manager with 5+ years of experience in sales leadership to drive customer acquisition, retention, and revenue growth. This role is primarily focused on inside sales management, with responsibility for leading a team of sales professionals, leveraging data-driven strategies, and ensuring smooth customer onboarding. In addition, the role includes oversight of overall field executives and to strengthen ground-level execution and customer engagement.

1. Inside Sales Leadership

• Set up and lead ( 0-1) a team of inside sales executives to drive customer acquisition and retention.
• Develop scripts, workflows, and sales playbooks to maximize conversion rates.
• Monitor daily call volumes, lead pipelines, and closure ratios.
• This is more of a 0-1 role where the person is expected to take initiatives to refine the sales process.

2. Data Analysis & Customer Segmentation

• Conduct data-driven analysis to identify customer segments and high-potential clusters.
• Use insights to design targeted campaigns that drive revenue growth.
• Apply advanced Excel skills for reporting, forecasting, and performance tracking.

3. Customer Relationship Management

• Ensure seamless onboarding and strong relationships with acquired customers.
• Address queries promptly and maintain high satisfaction levels.
• Drive retention initiatives to maximize customer lifetime value.

6. Reporting & Insights

• Deliver regular reports on sales activities, demand trends, and team performance.
• Present actionable insights to senior management for strategic decision-making.

Requirements

• 5+ years of experience in inside sales, demand management, or business development.
• Proven track record of team handling (10+ people) across inside and field sales.
• Strong expertise in data analysis, customer segmentation, and revenue-driving strategies.
• Advanced proficiency in Excel and familiarity with CRM tools (Salesforce) and Google Sheets.
• Experience in process adherence, SLA management, and process implementation.
• Knowledge of the logistics and supply chain industry (preferred).
• Willingness to travel occasionally for field team oversight and customer visits.