Skill required: Marketing Operations - Content management
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
- Demonstrated ability in team leadership, coaching, and capability development.
- Strong stakeholder management skills with the confidence to engage, influence, and communicate with senior leadership.
- High level of operational leadership, decision-making capability, and strategic thinking Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for
- Strong experience in program governance, financial oversight, and contractual management within global or multi-location environments.
- Proven ability to manage end-to-end service delivery, ensuring operational excellence and adherence to commitments.
- Extensive experience in eCommerce operations, with a strong understanding of digital business environments.
- Hands-on experience running a business function or leading teams managing multiple platforms and multilingual ecosystems, including but not limited to marketplaces, beauty retailers, and D2C platforms.
- Solid exposure to APAC market dynamics, with the ability to navigate regional operational and stakeholder complexities.
- Proven capability to manage financial performance, including cost optimization, budget tracking, and risk mitigation.
- Strong understanding of service governance frameworks, including SLAs, KPIs, performance tracking, and reporting structures.
- Experience in forecasting, workforce planning, and capacity management within large-scale programs.
- Excellent problem-solving skills with the ability to handle escalations, conflicts, and complex operational challenges effectively. Team & Capability Development
- Lead and mentor PMO/governance team members, ensuring capability development and performance management.
- Drive knowledge sharing, process adherence, and continuous improvement across teams. Continuous Improvement & Transformation
- Identify opportunities for governance enhancement, process optimization, and operational efficiency.
- Support transformation initiatives, including automation and reporting improvements. Roles and Responsibilities:
- In this role you are required to identify and assess complex problems for area of responsibility
- The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
- Requires adherence to strategic direction set by senior management when establishing near-term goals
- Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
- Some latitude in decision-making in involved
- you will act independently to determine methods and procedures on new assignments
- Decisions individual at this role makes have a major day to day impact on area of responsibility
- The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts
- Governance & Service Delivery Management
- Own and drive end-to-end governance and service delivery oversight across global or multi-location environments.
- Ensure adherence to service governance frameworks, including SLAs, KPIs, performance tracking, and reporting standards.
- Monitor delivery performance and proactively identify risks, gaps, and improvement opportunities.
- Handle escalations, resolve conflicts, and ensure timely closure of critical issues. Financial & Contractual Oversight
- Manage and track program-level financial performance, including cost optimization, revenue risk mitigation, and budget alignment.
- Maintain and govern contractual documentation, ensuring compliance and timely escalation of deviations.
- Support forecasting, workforce planning, and capacity management activities. eCommerce & Market Expertise
- Apply extensive experience in eCommerce operations to support governance of digital commerce programs.
- Leverage experience of leading teams or business functions managing multiple platforms and multilingual ecosystems, including marketplaces, beauty retailers, and D2C platforms.
- Utilize strong understanding of APAC market dynamics to ensure effective governance and regional alignment. Stakeholder & Leadership Management
- Engage with senior client and internal stakeholders to drive alignment on governance priorities and program performance.
- Facilitate governance forums, leadership reviews, and strategic reporting sessions.
- Influence decision-making and provide strategic insights to leadership., Any Graduation
