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Roles & Responsibilities :
. Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs
. Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets
. Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.
. Overseeing the management of operations, deliverables to have better efficacy.
. Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
. Deliver consistently high customer satisfaction, measured through formal and informal feedback.
. Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
. Drive business growth through partnership with Sales Team to execute solutions for customers globally.
. Enhance the workplace through leadership, employee engagement and personnel development.
. Work with business partners to accurately forecast and support business growth strategies.
. Ability to prioritize company objectives and meet aggressive deadlines.
Educational qualification:
Professional degree from a premium institute (B.E. or C.A. or MBA, ..)
Experience :
A minimum of 18+ years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage
Mandatory/requires Skills :
. Demonstrated growth in a goal-oriented, highly accountable environment. Ambitious and agile towards defining and meeting business results.
. Experience in establishing and maturing a delivery organization focusing on SAP services
. In depth understanding of SAP Cloud ERP
. Experience in delivering SAP projects using SAP Activate methodology
. Ability to clearly craft, communicates, measure, and manages expectations of stakeholders.
. Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer
Preferred Skills :
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."
Job ID: 144994145
