Knowledge on CMMI, ITIL, DevOps, Agile methodologies
Hands on experience in Agile
Hands-on experience in facilitating large project teams / accounts
Hands-on experience in driving Improvements
Hands-on experience in Quality Metrics analysis, reporting and high maturity
Experience in training project teams on Quality Management System
Good oral and written communication skills, customer facing experience
Key Activities
Process Advisory
Facilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution
Enable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc.
Facilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks
Facilitate effective Root Cause Analysis (RCA) and eensure project teams adopt and effectively use high maturity practices
Proactive Risk Management
Conduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality
Flag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management
Continual Improvements
Enable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.
Highlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives
Customer Management
Support aaccount level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer
Define customer specific process as required and support any customer reporting needs that needs Delivery Excellence support
Industry frameworks, standards & models
Help the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required.
Understand the regulatory compliance, external / customer audits / assessments that is required for the account
Learning & Teamwork
Actively involve in learning newer aspects to ably support delivery team
Conduct internal KSS sessions
Collaborate, work as a team and support team building
