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Qualifications:
Required:
• Current Salesforce Administrator Certification
• 5+ years of Business Analysis experience, including:
o Led or performed a major role in Discovery Workshops
o Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
o Identifying gaps and pain points
o Elucidate requirements into User Stories and Acceptance
o Criteria and gain client sign-off
o Prepare for and conduct Sprint End client demos
o Work with technical leads; onshore and offshore
o Use Analytical and problem-solving skills
o the Relationship Builder among Product Owner, Client and other project stakeholders.
• A minimum of 3 years:
o utilizing Salesforce Best Practices
o knowing when to utilize configuration vs. custom code vs. App Exchange product
o working within Agile development methodology
o working in JIRA, or similar Project Management tool
• 3+ years of Salesforce.com experience, including:
o Configuration
o Workflow/ Process Builder and Flow
o Approval Processes
o Org Wide Sharing Rules
o Role hierarchy and User Profiles
o Data migration using Data Loader or Data.io
o Reports and Dashboards Creation
Preference Qualifications:
• Salesforce App Builder, Service Cloud or Sales Cloud Consultant
• Certification
• Agile cert (SAFe, IIBA, PMI, etc.)
• Superior written and verbal communication
• Strong understanding of CRM functional knowledge
• Prior experience with multiple system integrations and data field mapping
• Experience in User Acceptance Testing and End-User Training
Ideal Mindset:
• Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.
• Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Job ID: 107046163
