Data Security Manager

Role Summary:

Drive client success, delivery excellence, and strategic growth for email operations, spam/abuse mitigation, and Trust & Safety programs.

Key Responsibilities:

· Serve as the primary client interface, managing governance, reporting, and strategic alignment

· Oversee end-to-end delivery of email operations, ensuring SLA, quality, and compliance adherence

· Analyze trends, risks, and performance metrics using Splunk-driven insights to guide decision-making

· Manage multi-vendor ecosystems and ensure alignment across global stakeholders

· Identify opportunities for process optimization, automation, and innovation

· Drive continuous improvement initiatives and implement industry best practices

· Ensure compliance with regulatory, privacy, and email security standards

· Support business growth through solutioning, upsell opportunities, and thought leadership

Required Skills & Qualifications:

· 8+ years of experience in email operations / Trust & Safety / SOC / security operations

· Deep expertise in SMTP, SPF, DKIM, DMARC, and email ecosystems

· Strong hands-on experience with Splunk

· Proven experience managing global clients and 24x7 operations

· Strong communication, stakeholder management, and strategic thinking skills