Are you passionate about designing and delivering enterprise operations solutions that drive efficiency, security, and resilience across critical infrastructure Do you have experience using cutting-edge technologies to enhance Network Operations, Security Operations, AIOps, MLOps, Middleware Support, Managed Infrastructure, Monitoring & Reporting, DevOps Pipeline Support, VM & Container Management, and Managed Control and Compliance If so, you might be the perfect fit for our Solution Architect, Enterprise Operations role.
As a Solution Architect, Enterprise Operations, you will be part of our core consulting team that helps customers optimize and modernize their IT operations. You will work closely with a diverse team of technical architects, engineers, and delivery managers to develop and implement innovative solutions that enhance operational resilience, security, and automation. This role requires deep expertise in 3 to 4 areas of enterprise operations, with broad awareness of the remaining domains to provide holistic solutions across hybrid and multi-cloud environments, data centers, and SaaS-based architectures.
At Insight Global, we value creativity, collaboration, and customer satisfaction. We offer a flexible and supportive work environment where you can grow your skills and advance your career.
What You'll Do:
- Meet with clients to assess their operational challenges, technology goals, and infrastructure needs.
- Develop and propose end-to-end enterprise operations solutions aligned with business objectives, budget, and security requirements.
- In collaboration with Technical Architects and Delivery Managers, design solutions covering:
- Network and Security Operations (firewall management, SOC integration, vulnerability management).
- AIOps & MLOps (leveraging automation, observability, predictive analytics for proactive issue resolution).
- Middleware and Infrastructure Support (modernizing enterprise service buses, API management, cloud/hybrid infrastructure).
- Monitoring & Compliance (log analytics, real-time monitoring, regulatory compliance frameworks).
- DevOps & Automation (CI/CD pipelines, containerization, Kubernetes, infrastructure as code).
- Work closely with the Sales team to articulate Evergreen's capabilities and technical expertise to prospective and current clients.
- Draft statements of work (SOWs) that outline deliverables, milestones, acceptance criteria, and SLAs and obtain sign-offs from clients.
- Partner with staffing and delivery teams to assemble high-performing teams that align with the proposed solutions.
- Drive continuous improvement and innovation in enterprise operations strategies and best practices.
What You'll Need:
- Bachelor's degree in Computer Science, MIS, Cybersecurity, or a related field.
- 6 to 8 years of experience in Enterprise IT Operations, Solution Architecture, or Technical Consulting, with expertise in at least 3 to 4 of the following areas:
- Network Operations (NOC) & Security Operations (SOC)
- AIOps & MLOps (AI-driven automation & predictive analytics)
- Middleware, API Management, and Integration Services
Monitoring, Observability & Compliance (SIEM, log analytics, dashboards, SLA tracking)
- DevOps Pipeline & CI/CD Automation (GitOps, Infrastructure as Code, container orchestration)
- Cloud & On-Prem Infrastructure (VMs, Kubernetes, Azure, AWS, Hybrid Cloud, SaaS Management)
- Strong understanding of ITIL, SRE, and incident management frameworks.
- Prior experience with technology services and managed services models, including SOW development, pricing/costing, and service-level agreements (SLAs/KPIs).
- Hands-on experience with tools like Terraform, Ansible, Splunk, ServiceNow, Prometheus, Datadog, ELK, Jenkins, and Kubernetes.
- Familiarity with AI-driven automation, self-healing systems, and AIOps/MLOps frameworks.
- Excellent communication and leadership skills, with the ability to engage both technical and business stakeholders.
- Ability to work independently or as part of a dynamic team to drive successful engagements.
- Willingness to pursue technical certifications and stay updated on evolving industry trends.
- Live our values: Everyone Matters, We Take Care of Each Other, Leadership Is Here to Serve, High Character and Hard Work Above All Else, and Always Know Where You Stand.
