Liaison with the IT team to build robust ILM management system to reduce time, effort and increase efficiency.
Gather requirements from all impacted stakeholders for improvements on the ILM checkers module and identify processes and reports that can be automated in collaboration with the IT development team.
Ensure alignment with standard SOPs and provide the business requirement document to the IT team
Monitor the project milestones/ changes required to ILM checkers module and coordinate with the IT team to ensure that the project is delivered as per the set time lines.
Carryout the UAT testing once a system upgrade has been done to check for efficiency, ease of use and coordinate to get the system bugs fixed for the pilot launch
Provide continuous post deployment support
Coordinate with IT team for fixing system bugs
Monitor the development of entire automation and handles architect of the new modules.
The role would articulate the ideas but also balance them against what's technologically feasible and financially and functionally reasonable
Development of the digital tools to improve the department efficiency in Speed and execution
Identify new partners in digital Technology which is useful for fraud Mitigation Strategy
Oversee the alignment of the claims scoring model with ILM team's data analytics reports
Use business intelligence tools to create automated reports & dashboards as per business requirements
Ideate, design and implement system innovation projects that would lead to time & cost savings – e.g. database integration project with courts, RTOs, IIBs to get easy access to the information they maintain
