D2C E-commerce Operations Associate

Brand: Mood Society (moodsociety.in)

Location: Malad West, Mumbai

Type: Full-time

Workplace: Near Inorbit Mall, Malad

Experience: 6 months to 2 years preferred | Strong freshers with e-commerce exposure may apply

About the Role

We are looking for a sharp, hands-on D2C E-Commerce Operations Associate who wants to understand what really happens behind the scenes of a growing online brand.

This is not a desk-only coordination role.

You will work across inventory, vendors, order fulfilment, Shopify, marketplaces, courier partners, packaging, dispatches, and customer experience. Some days you will be updating stock. Some days you will be chasing delivery aggregators. Some days you may be packing orders yourself to make sure the branding material, product presentation, and unboxing experience are exactly right.

We are a young startup with a small team, so we want someone who does not think in this is not my job mode. We want someone who can own the backend of the business like it is their own brand.

If you are excited by D2C, love solving messy operational problems, and want to grow with a brand from the inside, this role is for you.

What You'll Be Working On

Order Fulfilment & Dispatch

You will help manage daily order processing, packing, labelling, shipment creation, and dispatch coordination.

The goal is simple: every customer should receive the right product, in the right packaging, with the right brand experience.

Inventory & Stock Management

You will track stock movement, update inventory records, coordinate replenishments, and help avoid stock-outs or overstocking.

You should be comfortable working with sheets, numbers, product counts, and daily operational tracking.

Shopify & Marketplace Operations

You will work on backend updates across Shopify, the website, and marketplaces like Amazon, Flipkart, or other e-commerce platforms.

This may include stock updates, order status checks, listing support, product information updates, and marketplace coordination.

Vendor & Purchase Coordination

You will coordinate with vendors, printers, suppliers, packaging partners, and production teams to make sure material comes in on time and as expected.

Basic negotiation, follow-ups, and strong communication will be part of the role.

Logistics & Courier Escalations

You will work with courier and logistics partners for pickups, delivery delays, NDRs, RTOs, lost shipments, and customer delivery updates.

Basically, when a courier partner says it will be done, you should know how to make sure it actually gets done.

Packaging & Customer Experience

You will help ensure that every order goes out with the right packaging, inserts, branding material, and product quality checks.

For us, fulfilment is not just dispatch. It is part of the customer's brand experience.

Who We're Looking For

You may be a good fit if you:

• Have some understanding of e-commerce, D2C, Shopify, marketplaces, inventory, or logistics
• Are highly organized and do not need to be reminded ten times
• Can manage multiple moving parts without panicking
• Are comfortable with spreadsheets, stock counts, order dashboards, and daily checklists
• Communicate clearly with vendors, courier teams, and internal team members
• Have a bias for action and can solve problems without waiting for perfect instructions
• Are detail-oriented enough to notice if one insert, label, SKU, or packaging element is wrong
• Are excited to work in a startup environment where things move fast and systems are built as we grow

This Role Is Great For Someone Who Wants To

• Build real experience in the D2C and e-commerce space
• Understand how online brands manage inventory, fulfilment, vendors, marketplaces, and customer experience
• Work closely with founders and learn how a digital-first brand operates
• Take ownership early instead of being stuck in a narrow role
• Grow into a larger operations, marketplace, or supply-chain role as the brand scales

This Role Is Not For You If

• You want a purely desk-based job
• You are uncomfortable handling packing, checking products, or getting involved in ground-level operations
• You do not like follow-ups, coordination, or solving daily operational issues
• You need a large corporate structure to tell you every small step
• You are not comfortable working in a small, fast-moving startup team

Requirements

• 6 months to 2 years of experience in e-commerce operations, D2C, logistics, inventory, marketplace operations, or fulfilment preferred
• Freshers may apply if they have strong intent, basic e-commerce understanding, and a high ownership mindset
• Basic working knowledge of Shopify, Amazon, Flipkart, courier dashboards, or inventory tools is a plus
• Good written and verbal communication
• Strong attention to detail
• Comfort with Excel / Google Sheets
• Ability to work from our studio in Malad West, Mumbai

What We Offer

• Hands-on experience in building and scaling a D2C brand
• Exposure to inventory, vendors, Shopify, marketplaces, fulfilment, packaging, logistics, and customer experience
• Direct learning from a small, founder-led team
• Real ownership from day one
• A creative work environment inside a design studio near Inorbit Mall, Malad
• Growth opportunities as the brand scales