- Resolving customer inquiries through chat and email
- Maintain the overall service level agreements
- Forwarding and escalating inquiries to relevant individuals and departments
- Contacting customers to give them accurate feedback on the progress of their inquiries
- Updating customer information as required
- Maintaining confidentiality of the information Improve customer retention and acquisition rate
Profile
- Experience with CRM preferred
- Experience in working for IT product company
- Excellent interpersonal and written and oral communication skills
Desired Candidate Profile
Good communication skills
Good, positive attitude
Good debugging and problem-solving skills. PAN INDIA
