Hey there!
Are you ready to join a fast-growing international travel-tech powerhouse At RateHawk, we're blending a passion for travel with cutting-edge technology. We are looking for a Customer Support Specialist who is a natural problem-solver, a clear communicator, and someone who genuinely loves making a client's day better.
Requirements
Your Mission
As a core member of our support team, you won't just be answering tickets you'll be the face of our brand. Your goal is to ensure every booking is a success and every client feels supported.
- Rapid Problem Solving: Resolve complex issues from retail and corporate clients via our CRM with speed and precision
- Expert Consulting: Act as a product expert, advising clients on booking best practices and how to get the most out of the RateHawk platform
- Global Communication: Coordinate seamlessly between suppliers, hotels, and clients across the globe via email and phone
- System Mastery: Navigate CRM systems and internal databases to keep our operations running like clockwork
Who You Are
- Linguistic Pro: Your English is at an Upper-Intermediate level or higher (both written and spoken)
- The Human Element: You lead with kindness, empathy, and politeness, even when under pressure
- Agile Learner: You have a get things done mindset and can pick up new software and processes at lightning speed
- Tech-Ready: You have a reliable home office setup, including a high-quality headset/microphone and a stable computer
- Travel Enthusiast: Previous experience with travel booking systems or the hospitality industry is a huge plus!
Benefits
What We Offer:
- 100% Remote: Skip the commute and work from the comfort of your home
- Team: Collaborate with a young, active, and highly skilled international team
- Professional Growth: We don't just give you a job - we give you a career. We provide regular seminars, training sessions, English Club and AI School
- Perks: Enjoy exclusive corporate discounts on hotels and travel services - because we want you to experience the world, too!
The Process:
- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR
- Meeting with HR: A friendly chat with our HR team
- One minute Internet Speed Test: Just to make sure you're all set for remote work
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!
If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!
