Customer Support Specialist

Key deliverables:

1. Respond promptly to customer inquiries via phone, email, and chat
2. Troubleshoot and resolve technical issues with SaaS products
3. Document interactions and resolutions accurately in CRM
4. Provide product training and share feedback with development teams

Role responsibilities:

1. Work effectively in a 24x7 night shift support environment
2. Collaborate with the support team to ensure customer satisfaction
3. Continuously improve product knowledge and customer service skills
4. Communicate clearly and professionally with customers across channels