Customer Support Specialist

AEROKNOTZ is a certified drone training and services institution in India, founded by passionate Aeronautical Engineers dedicated to advancing drone technology. The organization provides innovative drone training programs, workshops, and services that prioritize practical, hands-on learning experiences. AEROKNOTZ supports industries such as infrastructure, film, surveying, and agriculture, playing a key role in enhancing professionals skills and industry standards. Additionally, the company aims to make drones accessible through future expansions into Drone Sales & Services, contributing to agricultural innovation and other industries. AEROKNOTZ also offers professional drone services, including aerial surveying, mapping, inspection, and photography, tailored to meet varying business needs.

This is a full-time on-site Customer Support Specialist role located in Chennai. The Customer Support Specialist will be responsible for addressing customer inquiries, ensuring customer satisfaction through effective communication, and providing technical support where required. Day-to-day tasks include troubleshooting customer issues, maintaining a high standard of service, analyzing customer feedback, and collaborating with internal teams to improve overall customer experience.

• Strong Customer Support and Customer Satisfaction skills, including the ability to address customer concerns effectively.
• Excellent Interpersonal Skills for building and maintaining relationships with customers and team members.
• Experience in Technical Support, with proficiency in diagnosing and resolving technical issues efficiently.
• Proven Analytical Skills to assess customer feedback and identify areas for improvement.
• Exceptional communication skills, patience, and adaptability in a fast-paced environment.
• Bachelor's degree or equivalent experience in a relevant field is preferred.
• Familiarity with drone technology and aviation-related industries is an advantage but not mandatory.