Customer Support Specialist

InstaVeritas is India's leading AI-native background verification platform, delivering intelligent, fast, and reliable screening solutions to over 1,500 organizations. With over a decade of expertise and more than 80 million checks completed, InstaVeritas is committed to making workforce trust verifiable at scale. Our flagship platform, Veritas One, revolutionizes background screening with AI-driven risk scoring, automated processes, real-time visibility, and seamless HRMS integrations. Designed for organizations of all sizes, Veritas One ensures efficiency, compliance, and confidence in every hiring decision.

This is a full-time, on-site role based in Noida for a Customer Support Specialist. The role involves responding to customer inquiries, providing solutions to technical or product-related issues, and ensuring customer satisfaction. The specialist will also assist in troubleshooting problems, documenting common issues, escalating complex cases, and contributing to process improvements to enhance the overall customer service experience.

• Strong verbal and written communication skills to address customer inquiries effectively and maintain clear documentation.
• Proficiency in problem-solving and troubleshooting to resolve product or service concerns promptly.
• Customer relationship management abilities to ensure a positive user experience and foster trust.
• Ability to work collaboratively in a fast-paced environment, with proficiency in multitasking and prioritizing tasks.
• Familiarity with CRM software and support tools is advantageous.
• Prior customer support or service experience preferred but not mandatory.
• Bachelor's degree or equivalent experience in a related field.