About Luxury Personified LLP

Luxury Personified LLP is India's premier distributor and partner for globally renowned luxury and premium brands across Audio Electronics, Health & Lifestyle, Home Appliances, and Imaging Cameras. With a strong presence in the consumer electronics and lifestyle domain, we pride ourselves on offering cutting-edge products backed by world-class customer service.

We are looking for energetic, customer-oriented, and communication-savvy experienced professionals and fresh graduates who wish to kick-start their careers in a professional and dynamic environment.

Role Overview

As a Customer Support Executive, you will be the voice of Luxury Personified LLP for our valued customers. You will play a key role in ensuring a smooth customer experience by handling:

Voice Support (Outbound Calls)
Chat Support (Real-time Assistance)
Email Support (Written Communication & Resolution)

This role is an excellent entry point for individuals aspiring to build careers in customer service, client management, and luxury retail support.

Key Responsibilities

Voice Process (Outbound Calls)

Serve as the first point of contact for customers, addressing queries with professionalism and empathy.
Make outbound calls for service follow-ups and appointment scheduling.
Deliver personalized support to HNI and Super HNI clients, following approved scripts.
Effectively handle escalations, resolve complaints, and ensure customer satisfaction through calm, solution-focused conversations.
Demonstrate telephone etiquette, active listening, and patience while managing both routine and complex issues.
Maintain a polite, professional, and confident tone that aligns with the brand's premium positioning.
Accurately log call details and customer interactions in the system for record-keeping and future reference.
Follow SOPs diligently and consistently.
Ensure 100% of calls in queue are addressed within 1 day.
Ensure 100% of assigned tasks are actioned within 1 day.

Chat Process

Respond promptly to customer queries on live chat platforms.
Assist customers with product information and troubleshooting.
Manage multiple chat conversations simultaneously with accuracy and deftness.
Ensure a smooth and engaging digital experience for customers.

Email Support

Draft professional, clear, and grammatically correct responses to customer emails.
Resolve product-related, service-related, and order-related concerns in writing.
Maintain accurate records of interactions for audit and reference.
Follow defined SOPs while ensuring personalized communication.

What We are Looking For (Eligibility & Skills)

Education: Fresh graduates / final year students from any discipline (B.A., B.Com, BBA, B.Sc., B.Tech, etc.).
Experience: 0–3 year (Freshers are welcome).
Communication Skills: Excellent verbal and written English (Hindi proficiency will be an added advantage).
Soft Skills: Active listening, patience, empathy, and problem-solving abilities.
Tech Skills: Basic knowledge of MS Office, email drafting, and comfort with digital tools.
Ability to work in a team-oriented, target-driven collaborative environment.
Flexibility to work in shifts (if required, depending on business needs).

Personal Attributes

Customer-first attitude with a passion for helping people.
Patience, resilience, and ability to remain calm under stress.
Positive, enthusiastic, and approachable personality.
Willingness to learn, adapt, and grow within the company.

Customer Support Specialist