Customer Support Specialist

Job Location: Delhi

Salary: 2 lac to 3.75 lac

We are looking to hire an experienced Customer Support Executive, having excellent communication skills and a positive attitude towards work. She must have minimum 1-year experience in customer support/customer service.

We prefer Delhi, Noida, Gurgaon, Ghaziabad & Faridabad suburbs-based candidates for this job role.

Roles and Responsibilities:

Candidate will be responsible to attend the clients queries by Call/Email

Maintain client relations to build an excellent reputation for service and produce repeat business

Understand client needs and tailor solutions to meet their specific requirements.

Timely revert to clients/customers without any missing information

Inform potential clients about the company's product and services.

Strong phone contact handling skills & Active Listening

Good negotiating and convincing skills

Maintain and update customer databases

Desired Candidate Profile:

Should have experience as client service executive (min 1 years)

Excellent verbal and written communication skills in English - Hindi (both language)

To ensure service is prompt, polite and professional standards are kept.

Can learn new things quickly

Good knowledge of MS Office (Excel)

Good typing speed on keyboard

Company Description

E-Square Alliance Pvt. Ltd., established in 2002, has become a global leader in providing user-friendly, innovative lockout tagout energy isolation devices to industries worldwide. Specializing in implementing complete OSHA-compliant LOTO systems, the company offers comprehensive services including site surveys, training, audits, and customizable solutions tailored to clients unique needs. With experience spanning over 11,000 plants globally, E-Square Alliance has developed an extensive product range featuring customizable lockout devices and tags at competitive prices. The company is committed to enhancing workplace safety through innovative, high-quality solutions and customer-centric service.