Customer Support Specialist

Bottom Line

Hyderabad, Chennai, Pune

3-5 Years

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Posted 15 days ago
Over 50 applicants

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Job Description

Responsibilities

Provide end-to-end customer support, ensuring timely and effective resolution of issues.
Remain available to receive and respond to calls (30-40 daily) and emails (approx. 20 daily) while logged into the phone system.
Document call transactions, diagnostic processes, and methodologies in the CRM tool.
Develop and maintain strong customer relationships.
Identify root causes of issues and work with internal teams to escalate or resolve software defects.
Maintain proficiency in Paymode-X and related Bottomline applications, including updates and system changes.
Manage issue resolution timelines and prioritize tasks effectively in a fast-paced, changing environment.
Actively participate in Bottomline's C1 Customer Service program, aiming for both customer satisfaction and continuous improvement.
Collaborate with teams to identify opportunities for expanding customer engagement.

More Info

Job Type:

Permanent Job

Industry:

Software Engineering

Role:

Customer Service /Tech Support

Function:

Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Bottom Line

Bottomline helps businesses transform the way they pay and get paid. A global leader in business payments and cash management, Bottomline’s secure, comprehensive solutions modernize payments for businesses and financial institutions globally. With over 35 years of experience, moving more than $16 trillion in payments annually, Bottomline is committed to driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line. Bottomline is a portfolio company of Thoma Bravo, one of the largest software private equity firms in the world, with more than $184 billion in assets under management.

Job ID: 141922951

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