Customer Service Job Description (International BPO Mumbai)
Job Title: Customer Service Executive / Customer Support Associate
Location: Mumbai - Multiple Location
Industry: International BPO / Call Center
Job Summary
We are hiring Customer Service Executives for leading International BPOs in Mumbai. The role involves handling customer queries from international clients through calls, chat, or email while providing excellent service and maintaining quality standards.
Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Resolve customer queries, complaints, and requests efficiently
- Provide accurate information regarding products and services
- Maintain high customer satisfaction and service quality
- Update customer details and interaction records in the system
- Meet daily productivity, attendance, and performance targets
- Follow company policies and process guidelines
- Escalate unresolved issues to the concerned department
Requirements
- Excellent English communication skills
- HSC / Graduate freshers and experienced candidates can apply
- Comfortable with rotational shifts / night shifts
- Basic computer knowledge
- Good problem-solving and interpersonal skills
- Experience in BPO / customer service preferred
Benefits
- Attractive salary package
- Incentives and bonuses
- Transport facility (for eligible shifts)
- Career growth opportunities
- Training provided
Location: Multiple openings across Mumbai (Malad, Thane, Powai, Airoli, Andheri, Navi Mumbai, etc.)
This job is provided by Shine.com
