Customer Support Representative

Role Description

This is a full-time remote role for a Customer Support Representative. The role involves handling customer inquiries and concerns via various communication channels, ensuring customer satisfaction, and providing accurate information about products and services. Responsibilities include troubleshooting issues, offering timely resolutions, and maintaining a high level of professionalism during all interactions. Collaborating with internal teams to address customer needs and improve overall service is also a key part of this role.

Qualifications

• Customer Support and Customer Service skills to effectively assist and engage with clients
• Strong Communication and Customer Satisfaction skills to provide clear, empathetic, and positive interactions
• Troubleshooting skills to efficiently resolve technical or product-related issues
• Ability to work independently in a remote environment
• Familiarity with customer support software and tools is an advantage
• Prior experience in a similar role or customer-facing position is preferred
• High school diploma or equivalent; additional certifications are a plus