Hiring Senior Customer Support Representative For JP Morgan Chase!!

Description

JP Morgan Chase is seeking a Senior Customer Support Representative to join our dynamic team in India. The ideal candidate will have a passion for delivering outstanding customer service and a proven track record in a support role. This position involves assisting customers with their banking needs, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

• Provide exceptional customer service by addressing customer inquiries and resolving issues promptly and efficiently.
• Assist customers with account management, transactions, and product offerings.
• Document customer interactions and maintain accurate records in the support system.
• Collaborate with cross-functional teams to enhance customer experience and service delivery.
• Identify customer needs and recommend appropriate solutions or products.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills and Qualifications

• Bachelor's degree in any field or relevant experience in customer support.
• 1-6 years of experience in customer service or support roles, preferably in the banking or financial services industry.
• Strong communication skills, both verbal and written, with a focus on customer satisfaction.
• Proficiency in using customer support software and tools.
• Ability to handle difficult situations with professionalism and empathy.
• Strong problem-solving skills and attention to detail.