Description
We are seeking a motivated Customer Support Representative to join our team in India. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our products and services. This is an excellent opportunity for individuals looking to start their career in customer support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information and troubleshoot issues for customers.
- Assist in resolving customer complaints in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Follow up with customers to ensure their issues are resolved satisfactorily.
Skills and Qualifications
- Strong verbal and written communication skills in English and Hindi.
- Proficiency in using customer support software and tools.
- Ability to handle difficult situations and provide effective solutions.
- Basic knowledge of computer systems and common software applications.
- Strong problem-solving skills and attention to detail.
- Customer-oriented mindset with a passion for helping others.
