Customer Support Executive

About Us: What's Up Wellness is transforming the health & wellness industry with our premium, easy-to consume gummy supplements. Ranked #2 by Inc42 as India's fastest-growing D2C brand, we are committed to delivering holistic wellness experiences. Join us in our mission to make wellness fun and accessible We're looking for a dynamic and detail-oriented Customer Support Executive to join our lean, high-energy team.

Roles & Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email, chat.

Monitor customer complaints on social media and reach out to provide assistance.

Proficiency in using CRM software.

Ability to multi-task and prioritize tasks effectively.

Connecting with customers on calls as and when required.

Requirements:

1-2 years Experience as a Customer Support Specialist or similar CS role

Familiarity with D2C industry is a plus.

Strong communication skills, including active listening and clear articulation.

Ability to solve problems, alleviate conflicts, and escalate tactfully.

Ability to multitask, manage time, and prioritize.

Ability to work individually and as a team member.

Handled 150 connected calls (AHT 50 sec) in a day.

Work from office

Location - Sohna Road, Gurgaon, sector 47

Shift - 10:00 AM to 7:00 PM

5.5 Days Working (Rotational Sat Off)

Why Join Us

Be part of India's fastest-growing D2C brand in wellness

Work in a dynamic, fast-paced environment with a young, passionate team

Ownership & growth opportunities

Competitive salary + perks in a high-impact role

Shape the future of innovative health & wellness products