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Customer Support Executive
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- Posted a month ago
- Over 300 applicants have applied
Job Description
Roles & Responsibilities:
Customer Support
- Handle international customer queries via Voice and Non-Voice channels (Chat/Email).
- Provide accurate information and support on products/services.
- Resolve customer issues or escalate as required, ensuring customer satisfaction.
Communication & Coordination
- Communicate clearly with international clients across different time zones.
- Maintain records of customer interactions and transactions accurately.
Shift & Work Details
- 5 days working per week with rotational shifts.
- Location: Gurgaon.
Required Skills:
- Excellent English communication skills (verbal and written).
- Ability to handle customer queries professionally and efficiently.
- Patience, problem-solving, and analytical skills.
Eligibility:
- Graduate / Undergraduate.
- Freshers and candidates with minimum 1 year of experience.
More Info
Job Type:
Industry:
Function:
Employment Type:
About Company
Skills:
Customer Support, Problem-solving, English Voice
Skills:
Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail
Skills:
Customer Support, international BPO operations, English Communication, CRM Tools, customer query handling, upselling
Skills:
email etiquette , crm software, Data Entry, Problem Solving, Customer Service, Technical Support, Time Management, Active Listening, Multitasking, Product Knowledge
Skills:
ticketing systems , chat platforms, Email Support, Technical Troubleshooting, CRM Tools