Customer Support Executive

Location: Connaught Place (CP), New Delhi

Full-Time, Hybrid

Salary: ₹15,000 – ₹20,000 per month

Experience: 0–2 years

About the Role

We are looking for a Customer Support Executive to join our team at our office in Connaught Place, Delhi. The ideal candidate will be responsible for handling customer queries, providing timely assistance, resolving issues, and ensuring a positive customer experience across different communication channels.This role is suitable for someone who is confident, polite, organised, and comfortable communicating with customers over phone, WhatsApp, email, and other digital platforms.

Key Responsibilities

Handle customer queries through phone calls, WhatsApp, email, and other communication channels.

Understand customer requirements and provide accurate information and assistance.

Resolve customer complaints and issues in a professional and timely manner.

Follow up with customers to ensure that their concerns have been resolved.

Maintain accurate records of customer interactions and follow-ups.

Coordinate with internal teams when a customer issue requires further assistance.

Track pending queries and ensure timely closure.

Maintain a professional and customer-friendly approach in all interactions.

Identify recurring customer issues and communicate them to the relevant team.

Assist with basic administrative and operational tasks related to customer service.

Maintain customer information and updates using Excel/Google Sheets or relevant CRM systems.

Follow established company processes and customer service standards.

Requirements

Graduate or equivalent qualification preferred.

0–2 years of experience in customer support, customer service, telecalling, front desk, sales support, or a similar role.

Good spoken and written English and Hindi.

Comfortable communicating with customers over phone and WhatsApp.

Basic knowledge of MS Excel / Google Sheets.

Good listening and problem-solving skills.

Ability to remain calm and professional while handling difficult customers.

Strong follow-up and organisational skills.

Comfortable working independently as well as with a team.

Candidates who are confident, proactive, and street-smart in dealing with people will be preferred.

What We Offer

Salary: ₹15,000 – ₹20,000 per month, depending on experience and suitability.

Hybrid work arrangement after the required office-based training/induction.

Opportunity to develop experience in customer service and business operations.

Supportive working environment.

Opportunity for growth based on performance.