Customer Support Executive Equity Market

We are looking for a proactive and knowledgeable Customer Support Executive with a strong understanding of the stock market, particularly in equity trading and share selling. The ideal candidate should possess excellent communication skills, a customer-first attitude, and a proven track record of resolving client queries efficiently related to equity transactions.

Key Responsibilities

• Handle inbound and outbound customer queries related to share selling, demat accounts, trading platforms, and market trends.
• Assist clients with the process of buying and selling shares through various platforms.
• Educate clients on market procedures, trading rules, settlement cycles, and corporate actions.
• Troubleshoot customer issues and coordinate with internal teams for resolution.
• Maintain up-to-date knowledge of stock market dynamics, key indices, and investor behavior.
• Ensure high levels of customer satisfaction through professional and empathetic service.
• Maintain records of customer interactions and follow up to ensure resolution.
• Proactively inform clients of market-related updates or trading issues.
• Support compliance by following SEBI and exchange regulations in all communication.
  
  

Requirements

• 2 to 5 years of experience in customer support in stock broking, trading, or financial services domain.
• Strong understanding of equity markets, share transactions, and trading platforms
• Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
• Customer-focused with a problem-solving mindset.
• Ability to work under pressure and manage high call volumes during market hours.
• Knowledge of CRM systems and MS Office tools.
• Graduation in Finance, Commerce, or related fields preferred; NISM Series-VIII certification is a plus.
  
  

Preferred Skills

• Hands-on experience with trading platforms or back-office support systems.
• Ability to explain complex financial concepts in simple terms to clients.
• Strong analytical skills to understand customer issues related to stock transactions.
  
  

Skills: trading,customer,customer support,stock market,communication