Customer Support Executive

We are looking for a Customer Support Executive to join our team at our office in Connaught Place, Delhi. The ideal candidate will be responsible for handling customer queries, providing timely assistance, resolving issues, and ensuring a positive customer experience across different communication channels.This role is suitable for someone who is confident, polite, organised, and comfortable communicating with customers over phone, WhatsApp, email, and other digital platforms.

• Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
• 
  Understand customer requirements and provide accurate information and assistance
• 
  Resolve customer complaints and issues in a professional and timely mann
• e
.
Follow up with customers to ensure that their concerns have been reso
• lvd.
  Maintain accurate records of customer interactions and foll
• o
w-ps.
Coordinate with internal teams when a customer issue requires further as
• sistnce.
  Track pending queries and ensure time
• l
y clsure.
Maintain a professional and customer-friendly approach in all
• interations.
  Identify recurring customer issues and communicate them to the
relevat team.
Assist with basic administrative and operational tasks related to
• customerservice.
  Maintain customer information and updates using Excel/Google Sheets or re
• l
evant CR systems.
Follow established company processes and custom