Customer Support Executive

Company Description

Scymes Services Pvt. Ltd. is a Knowledge Process Outsourcing (KPO) provider offering value-added turnkey solutions to banks, financial institutions, and corporations. The company holds ISO 9001/27001 and Cyber GRX certifications, demonstrating its commitment to stringent practices and exceptional client service. Operating across major cities such as Chennai, Bangalore, Delhi, Pune, Kolkata, and Mumbai, Scymes emphasizes regional expertise and high-quality delivery. It is dedicated to providing innovative and reliable solutions tailored to its clients needs.

LOCATION : Thane- Gcorp

EXP : 6months- 1year

INDUSTRY : Banking/NBFC

SALARY RANGE : 20K- 28K per month

Role Description

This is a full-time, on-site role for a Customer Support Executive located in the Thane Gcorp. The Customer Support Executive will handle day-to-day responsibilities such as providing high-quality customer service, ensuring customer satisfaction through excellent communication, managing online support channels, and offering technical assistance to address client concerns effectively. The role involves maintaining positive client interactions while resolving inquiries in a timely and efficient manner.

Qualifications

• Proficiency in Customer Support, Customer Satisfaction, and Customer Service
• Experience with Online Support and Support processes
• Strong verbal and written communication skills
• Ability to resolve inquiries with a client-focused approach
• Organizational and time management skills to prioritize tasks efficiently
• Bachelor's degree or relevant experience in customer service roles