Customer Support Executive

S.S. Aviation provides comprehensive aviation services designed to enhance customer comfort and cater to diverse needs in the aviation industry. Our offerings include housekeeping, cleaning, support staff services, cargo handling, facility management, and catering services for airports. Additionally, we specialize in airport assistance, bookings, and chartered services. We are proud to serve over 1,000 leading hotels in Delhi NCR, including renowned names like Hyatt, Lemon Tree, Accor, Orchid, and Marriott, among others.

This is a full-time, on-site role for a Customer Support Executive, located in Barrackpur-II. The Customer Support Executive will handle client inquiries, provide personalized assistance, resolve customer issues, and maintain accurate records of interactions. Other responsibilities include managing bookings, supporting airport assistance activities, and ensuring a seamless customer experience while adhering to company protocols and policies.

• Excellent communication and interpersonal skills to address customer inquiries effectively.
• Proficiency in problem-solving, record-keeping, and managing customer data accurately.
• Organizational and multitasking abilities to handle bookings, queries, and coordination tasks efficiently.
• Attention to detail and a customer-focused mindset to ensure high service quality.
• Experience in customer service or related fields in aviation or hospitality industries is preferred.
• Basic computer proficiency, including knowledge of MS Office and digital booking platforms.
• Ability to work collaboratively in a team environment and adapt to evolving customer needs.