We are looking for customer-focused and dependable Customer Support Executives to manage customer interactions across voice and ticketing channels. The role involves handling inbound and outbound calls, resolving customer queries, providing pre-delivery and backend support, and ensuring a seamless customer experience while meeting service quality standards.
Responsibilities
- Manage inbound and outbound customer calls efficiently and professionally.
- Handle customer queries through voice and ticket-based systems.
- Provide pre-delivery and post-booking support with timely resolutions.
- Coordinate with internal teams for follow-ups and escalations.
- Maintain accurate documentation of all interactions in CRM tools.
- Ensure a positive, courteous, and solution-oriented customer experience.
- Adhere to defined service quality and performance metrics.
Requirements
- Strong verbal and written communication skills.
- Good listening, analytical, and problem-solving abilities.
- Comfortable working with CRM systems, MS Office, and email tools.
- Prior experience in customer support or voice processes is preferred.
- Proactive, reliable, and team-oriented attitude.
This job was posted by Manupriya Gupta from Revv.
