Customer Support Executive

Job Title

Customer Support Executive Voice Process (Fresher)

Location

Kolkata

Employment Type

Full-Time (FTE)

Work Model

Work From Office for initial 45 months, followed by Hybrid model

Shift

US Night Shifts

Experience

Freshers

Qualification

Non-technical Graduate freshers with versant scores of 57 & above are eligible

Job Responsibilities

Handle inbound voice calls for US customers

Resolve customer queries, concerns, and service requests effectively

Provide accurate information about products/services

Update customer details and call notes in CRM systems

Adhere to quality standards, SLAs, and compliance guidelines

Deliver excellent customer service experience

Skills Required

Good English verbal communication skills (mandatory)

Strong listening and problem-solving abilities

Basic computer knowledge and typing skills

Willingness to work US night shifts

Customer-focused attitude with professional behavior

Salary & Benefits

CTC: 3 LPA

Night shift allowance

Performance-based incentives

Paid training

PF, ESI, and other statutory benefits

Career growth opportunities

Joining

Immediate / Early joiners preferred