Job Description
## Hiring for Big Edu Tech Company.
JOB TITLE : Customer Support Executive
Job Description :
Student Onboarding: Engage with prospective students and guide them
Referral Marketing: Educate and encourage students about the benefits
Customer Success: They would manage learner relationships and ensure their
satisfaction.
Escalation Management: Address and close tickets raised by students within
defined turnaround times.
Deferral Policy: Manage deferral requests as an alternative to refunds.
Payment Collection: Ensure timely collection of 2nd and 3rd instalment payments
from students
Location : HSR Layout, Bangalore
Education : Any degree
Experience : 6 Months to 2 years ( Sales and Marketing )
Salary : As per the market standard
