Job Title: Customer Support Executive
Location: Bangalore
Experience: 01 year
Role Summary
We are looking for enthusiastic and customer-centric individuals to join our Customer Support team. As a
Customer Support Executive, you will be the first point of contact for our customers, helping them with their queries, orders, and service-related needs. This role is ideal for fresh graduates or candidates with up to one year of experience who are eager to learn, grow, and build a career in customer service within the fast-growingretail printing industry.
Desired Candidate Profile
- Excellent verbal communication skills and good written communication skills.
- Basic computer knowledge with working experience in MS Office.
- Quick learner with the ability to grasp new processes and technologies (training will be provided in print
technology and customer service).
- Strong aptitude and problem-solving abilities.
- Good time management and organizational skills.
- Customer-focused, patient, and professional attitude.
Key Responsibilities
- Handle and resolve customer queries through phone and email.
- Provide prompt, courteous, and accurate information to customers.
- Maintain high standards of customer service at all times.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Ensure adherence to process guidelines and quality parameters.
- Support day-to-day operations in a day-shift, inbound customer support environment.
- Contribute to a positive work culture and deliver exceptional service experience
What We Offer
- A supportive and collaborative work environment.
- Day-shift operations with no rotational night shifts.
- Training in print technology, customer handling, and communication skills.
- Excellent opportunities for career growth within the Customer Support and Retail Printing divisions.
- Exposure to India's leading print and gifting platform.
About Printo
We are India's largest print-on-demand platform with a vision to become the largest globally. With a 1100+member team and 19+ years of experience in the print and gifting industry, Printo operates 28 retail stores across 6 cities, an online platform (Printo.in), and a strong enterprise sales division that services over 1 million businesses across India.Top companies like Google and Accenture, as well as thousands of creators and consumers, trust Printo for customized merchandise, marketing collaterals, event branding, and global gifting solutions.
Printo also owns Canvera.com, India's largest wedding album design and production company, trusted by over 1lakh photographers.
Skills: escalations,chat,handling queries,customer support,semi voice,inbound calls,communication skills
