Customer Support Executive

Customer Experience Agent – Voice Process

Job Title: Customer Experience Agent – Voice Process

Experience: Freshers & Experienced Candidates

Qualification: Minimum 12th Pass

Employment Type: Full-Time

Shift: US Rotational Shifts

Age Limit: Up to 36 Years

Joining: Immediate Joiners Preferred

Job Description

We are hiring Customer Experience Agents for a voice-based customer support process. The ideal candidate should have good communication skills, a customer-focused approach, and the ability to work in rotational shifts.

Key Responsibilities

• Handle customer queries through voice calls.
• Provide accurate information and effective solutions to customers.
• Maintain a professional and courteous communication style.
• Resolve customer concerns within the defined timelines.
• Maintain proper records of customer interactions.
• Achieve quality and performance targets.

Candidate Requirements

• Minimum qualification: 12th Pass.
• Freshers and experienced candidates can apply.
• Good verbal communication skills in English.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in US rotational shifts.
• Candidates should be willing to work rotational week-offs.

Benefits

• Competitive compensation with incentives.
• Night-shift allowance as applicable.
• One-way cab facility during specified night-shift hours.
• Opportunity to build a career in customer experience and voice operations.

Immediate joiners are preferred.

Contact HR Sangeetha

7411573634