Customer Support Executive

Job Title: Customer Support Executive

Experience: Minimum 1-2 years

Location: Bangalore, India

Note: Kannada and English mandatory

About Company

Commute spelt backwards is Tummoc (well, minus the e). And that's exactly what we'r here to do—reverse the declining use of public transport in urban India. Tummoc is on a mission to transform how people globally commute by creating a seamless public transport experience. We integrate various modes of transport, including buses, metros, rails, and more, into one intelligent mobility platform, helping millions travel smarter and greener.

Role Description

We are looking for a qualified Customer Support Executive who will offer excellent customer service. The Customer Support Executive will be responsible for ensuring that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills.

Responsibilities:

• Possessing excellent product knowledge to enhance customer support.
• Manage incoming phone calls to answer and guide customers queries.
• Identify and assess customers needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Resolve customer complaints brought to your attention.
• Conduct quality assurance surveys with customers and provide feedback to the staff.
• Maintain a pleasant working environment for your team.
• Oversee the customer service process.

Mandatory Requirements:

• A bachelor's degree.
• Should be able to speak Kannada and English.
• A minimum of 1-2 year's experience.
• Excellent interpersonal, written and oral communication skills.
• Basic computer skills.

Why Join Tummoc

• Join a fast-growing startup making a tangible difference in sustainable urban mobility.
• Work on high-impact, visible projects with public and private sector partners.