Job Title - Customer Support Executive
Department - Operations
Expected Salary - 2.4 LPA ( 14k Fixed + 6k Variable )
Company Description
NoBrokerHood is an advanced community management platform designed to enhance safety, convenience, and operational efficiency for gated societies in India. Launched in 2018 as a subsidiary of NoBroker, India's first prop-tech unicorn, NoBrokerHood has rapidly achieved market leadership, managing over 25,000 societies and positively impacting more than 48 lakh families nationwide. The platform offers comprehensive solutions for admins, guards, and residents, alongside services like property renting, selling, home maintenance, and monetization opportunities. Recognized for its stringent data privacy standards, NoBrokerHood holds Level 1 PCI-DSS Certification, along with GDPR, PDPB 2019, and ISO 27001 compliance. With a $5 million investment from Google in its recent funding round, NoBrokerHood continues to expand its innovative solutions.
Role Description
This is a full-time, remote role for a Customer Support Executive. The role involves delivering exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring customer satisfaction. Daily tasks include providing online and technical support, troubleshooting problems, guiding users on using the platform effectively, and maintaining accurate records of customer interactions while building positive relationships.
Qualifications
- Should have 1 year to 2 years of Experience in Customer Support Executive and Inbound calling.
- Should be Proficient in English, Hindi, Marathi or Gujarati.
- Proficiency in Customer Support and Customer Satisfaction to effectively communicate and address customer needs.
- Experience with Online Support and Customer Service to assist users remotely and ensure a seamless experience.
- Ability to manage Technical Support, including troubleshooting and resolving platform-related issues effectively.
- Excellent communication and interpersonal skills to engage with customers professionally and empathetically.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Proficiency in using support ticketing tools and systems is a plus.
- Prior experience in the technology or prop-tech industry is preferred.
