Customer Support Executive

Roles & Responsibilities

• Address and resolve customer inquiries with efficiency and professionalism.
• Engage with users via live chat and other channels.
• Analyze customer interactions to enhance service quality.
• Collaborate with internal teams for issue resolution and improving user experience
• Strong problem-solving and communication skills.
• Proficiency in Excel (pivot tables, macros, data visualization, formulas).
• Familiarity with CRM tools like Salesforce, Power BI is a plus.
• Mandatory 3 Plus Year Experience