Customer Support Executive

Key Responsibilities:

• Handle inbound and outbound calls for healthcare-related queries with professionalism and efficiency.
• Provide accurate information, resolve issues, and ensure high levels of customer satisfaction.
• Maintain and update customer records in the system as per company policies.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Meet daily, weekly, and monthly performance targets, including call quality, resolution time, and customer satisfaction metrics.
• Collaborate with team members and supervisors to improve processes and share best practices.
• Follow all regulatory and compliance guidelines relevant to the healthcare process.
• Participate in training sessions to stay updated on products, services, and system enhancements.

Perks & Benefits:

• Health Insurance coverage for self and dependents
• Both Side Cab Facility for commuting
• Quarterly Performance-Based Incentives
• Subsidized Meals
• Opportunity for long-term career growth and skill development
• Supportive and collaborative work environment

Eligibility Criteria:

• Minimum 1 year of experience in an international voice-based BPO or customer support role
• Excellent verbal and written communication skills in English
• Strong interpersonal and problem-solving skills
• Comfortable working in night shifts
• Ability to work in a target-driven environment while maintaining high quality standards