Customer Support Executive

Company Description

Wheel King Trans Haul Inc. is a leading transportation company specializing in truckload carriers across Canada and the United States. Known for its outstanding on-time performance and superior customer service, the company is committed to meeting the needs of its valued clients. Wheel King Trans Haul Inc. offers a wide range of dependable services, including temperature-controlled, dry van truckload services, and full-service logistics. With a growing presence in North America, the company provides reliable and secure transportation solutions supported by a modern fleet of trucks, vans, and reefers.

Role Description

This is a full-time, on-site role for a Customer Support Executive located in Mohali. The Customer Support Executive will handle customer inquiries, ensuring prompt and accurate responses to achieve high levels of customer satisfaction. Responsibilities include assisting customers via online or direct communication, troubleshooting issues, managing and resolving customer concerns, and collaborating with internal teams to ensure excellent service delivery.

Qualifications

• Strong skills in Customer Support, Customer Satisfaction, and Customer Service
• Experience in Online Support and Technical Support
• Excellent interpersonal and communication skills
• Ability to handle and resolve customer inquiries efficiently
• Problem-solving mindset and attention to detail
• Familiarity with transportation and logistics industry is a plus
• Proficiency with customer relationship management (CRM) software is advantageous
• High school diploma or equivalent; additional certifications in customer service is a plus