Customer Support Executive

Location : Bangalore

Job Type : Full-time

Experience : 1 - 2.5 yrs

Responsibilities

Answering calls and mails to guide customers about Livspace design services and

products for end-to-end home design projects as per the SLA and TAT. Assisting

customers while they shop online; guiding them on the best design products for their

homes.

Keeping records of customer interactions and different transactions, recording

details of complaints, comments, and inquiries.

Follow up with stakeholders to ensure that appropriate action has been taken on

customer requests and complaints

Escalate unresolved customer requests, pass on grievances to higher departments

for further investigation and clarification

Make reminder calls to clients, send follow-up emails, and schedule appointments

Feedback calls to customers

Perform other duties as assigned

Key Requirements

Great written and verbal communication skills

Good listener with active problem solving skills

Good interpersonal and analytical skills

Quick learner and open to learning new channels or processes

Flexible with work timings/ schedule and availability.

Knowledge of social media platforms

E-commerce experience is a bonus

Freshers are more than welcome

Multitasker with flexibility to work in different work roles.

Basic knowledge about home interior design and products would be an added

advantage.

Prior experience of working with CRM tools such as Freshdesk would be an added advantage.